Rest assured, we have preferred pricing from our associated insurance companies. Albeit, kindly contact your insurance company for this information.

This is an amount that is put on hold by your banking provider. Note that this amount might show up as a charge on your receipt, but don’t be alarmed as this is only a hold and it will show a pending transaction on your bank, and as such, your funds will be released after 2 weeks. This is done for our financial protection against any damages or other charges you may incur during your rental period.

The security deposit will be released 2 weeks after the rental vehicle has been returned. This is so we may account for any potential charges you might have incurred during your rental period, as the Vehicle Ministry can take upwards of 2-4 weeks to bill any tickets or fines.

A security deposit is not a charge, rather it is a holding of funds. If you used your credit card for the deposit, then the funds will automatically be released 2 weeks after the vehicle is returned. If you used your debit card, then the funds will have to be released manually. To do this, ensure it has been two weeks since your vehicle was returned, then contact your ICR rental location during office hours and we will assist you.

Please email your ICR rental location with your name, phone number, claim number, policy number, and reason for vehicle replacement. We will get back to you as soon as possible.

Our limit is 3000 km. This limit is in place to discourage commercial use of our vehicles, which is strictly prohibited.

Kindly contact your ICR rental location during working hours to arrange a vehicle return. Note that we do not operate on weekends, so be sure to organize your vehicle return according to your rental final and office hours.